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Privacy policy

Effective Date: 01-Jan-2025
Last Updated:01-Jan-2025

At Ghizah, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app, website, and related services.

By using Ghizah, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

1.1 Personal Information:

  • Name, email address, phone number, delivery address, and payment details (e.g., credit/debit card information, UPI ID).

1.2 Usage Information:

  • Details of orders placed, transaction history, feedback, and interactions with restaurants or customer support.

1.3 Device & Log Information:

  • IP address, browser type, device information, and location data (with your consent).

1.4 Cookies & Tracking Technologies:

  • We use cookies and similar technologies to personalize your experience, analyze trends, and manage site performance.

2. How We Use Your Information

We use your information to:

2.1 Provide Services:

  • Process orders, facilitate payments, and coordinate deliveries with our partner, Porter.

2.2 Personalization & Recommendations:

  • Suggest restaurants, deals, and products based on your preferences and past orders.

2.3 Customer Support:

  • Respond to your queries, resolve issues, and enhance your user experience.

2.4 Marketing & Promotions:

  • Send promotional emails, SMS, or notifications about offers, new features, or updates. You can opt out anytime.

2.5 Legal & Security Purposes:

  • Detect fraud, ensure the security of our platform, and comply with legal obligations.

3. Sharing of Information

We do not sell your personal information to third parties. However, we may share your data in the following situations:

3.1 With Restaurants & Delivery Partners:

  • To process your orders and ensure timely deliveries.

3.2 With Service Providers:

  • Trusted partners who help us with payment processing, analytics, marketing, and IT services.

3.3 Legal Compliance:

  • When required by law, regulation, or legal process.

3.4 Business Transfers:

  • In case of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of sensitive data (e.g., payment information).
  • Secure servers and access controls.
  • Regular audits and security assessments.

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Choices & Rights

5.1 Access & Update Information:

  • You can access, modify, or delete your personal information through your account settings.

5.2 Opt-Out of Marketing:

  • You can opt out of receiving promotional communications by following the unsubscribe link in our emails or changing notification settings in the app.

5.3 Data Deletion:

  • You may request the deletion of your account and associated data by contacting us at [Insert Contact Email].

5.4 Location Permissions:

  • You can control location-sharing permissions through your device settings.

6. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

7. Children's Privacy

Ghizah does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before engaging with them.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, with the updated date at the top. Your continued use of Ghizah after changes are made constitutes acceptance of the new terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: nathametha29@gmail.com
  • Phone: +919173880074
  • Address: Makarba Road, Ahmedabad - 380051